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Who we are

The Tower Hamlets Mediation Project (THMP), which provides community mediation to Tower Hamlets residents, is a joint initiative between global law firm Reed Smith LLP and Irene Grindell’s resolution consultancy IGRC.

Our award winning community mediation service is completely free, confidential and is available to all Tower Hamlets residents experiencing neighbourhood conflict.

What we offer

Trained mediators

Online consultations with the relevant parties

Joint online meetings with both parties’ consent

If required, we provide an interpreter service

A written agreement for the parties

Support to all parties concerned through to closure

Our Values

At THMP, we promise to always treat you in a fair way, without blame or judgement and with your best interests at heart. Our values are important to us and we will help you to communicate in a positive way and from a place of respect. We pledge always to be:

Respectful - Empathetic - Empowering - Supportive - Proactive

Our principles

THMP is completely independent from your Housing Association. This means you don’t have to agree to anything you don’t want to, and everything you say is strictly confidential. We don’t judge or blame anyone and we treat everyone fairly. 






Outcomes of mediation


We help you feel more confident and assertive, giving you the power to deal with all aspects of your situation.

Choice and responsibility

You are in the driving seat every step of the way and responsible for making your own decisions.

Realistic expectations

The mediators help you assess all possible outcomes when making informed decisions.


We help you to fully explore all possible options for the best possible outcome for all parties involved.

Future communication

We help you agree on how all parties will communicate effectively post mediation.

Following mediation, clients have stated:

Our mediators, which include over 20 Reed Smith volunteers, are all trained as community mediators by IGRC and are passionate about mediation. 

Our mediators

Irene Grindell


Irene was the director for Tower Hamlets Mediation Service from 2005 to 2009. She has a passion for transforming the stress and pain of conflict into a positive and constructive experience. She has lived in Tower Hamlets for 41 years and understands the issues that residents can experience. 

Irene uses her 21 years of mediation and coaching practice alongside powerful techniques such as Cognitive Behavioural Therapy, Transactional Analysis, Nonviolent Communication, and Neuro-linguistic Programming to mediate sensitive and complex issues. 

Irene connects overtly and honestly in a non-judgemental and empathic way that empowers and motivates. 

Irene’s clients include top universities, NHS Trusts and government agencies. 

"THMP has given me the opportunity to meet lovely personalities, bond with people and help strengthen the community.’"
Dimitrios Pittas
Reed Smith volunteer
“Assisting parties to solve their neighbouring disputes via mediation has been both rewarding and inspiring.”
Elli Aidini
Reed Smith volunteer
"THMP is a fantastic opportunity to get involved in an alternative dispute resolution process, whilst giving back to the community by actively assisting in the resolution of long-lasting disputes.”
George Viopoulos
Reed Smith volunteer
“THMP is a rewarding opportunity for lawyers at all levels and from different backgrounds to get involved in. It is a great initiative, something meaningful and fulfilling, to be able to contribute as a mediator and to make a difference in the community.”
Tiffany Law
Reed Smith volunteer
“The enormous impact of mediation has been evident in every referral I’ve taken on. It’s incredibly rewarding to help people develop the tools they need to work through disputes and move forwards towards a resolution.”
Jessica Wheeler
Reed Smith project co-ordinator
“The impact of the project in the community is real: a successful mediation outcome can vary from providing a safe space to clients and an opportunity to voice their thoughts and concerns to facilitating a joint session between previously distressed neighbours leading to a mediation agreement and great prospects for a smoother symbiosis in the future.”
Sofia Papaspyropoulou
Reed Smith project co-ordinator

What's new...


Welcome to our new THMP website We are delighted and excited to launch our new website. After speaking with many of our clients and partners

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Most frequent questions and answers

Mediation gives you a safe space for difficult conversations.

It is a voluntary process where independent, impartial mediators help people recognise and acknowledge their position in a dispute and work towards resolving the conflict. 

Community mediation is confidential and flexible to the specific needs of all participants. THMP mediators facilitate the process without giving advice or expressing opinions. They work in an empathic and non-judgemental way in an informal setting which puts all parties at ease. 

The process

  • All sessions are currently conducted online using video conferencing. 
  • Mediators initially meet up separately.
  • If both parties agree, a joint online mediation session is arranged. 
  • Parties are encouraged to talk openly and respectfully and acknowledge their differences and recognise common grounds and shared needs. 
  • Mediators explore options with the parties, affirm steps made and encourage new ideas for getting their needs met. 
  • Mediators help the parties to discover their own solution and make choices based on realistic expectations. 

Mediation can help you to sort out in your mind what is ‘your’ best way forward, a bit like coaching. We can help you to talk to your neighbour in a safe way after we have coached you both. 

You can stop the process at absolutely any point. It’s always your call – the ball is in your court. 

If mediation doesn’t work, you have lost nothing as it’s free, but more importantly you will gain confidence in deciding what you want to do next as we help you to make a plan moving forward.

There are no costs involved to anyone at any stage of the mediation process.