Winners of the 2018 National Mediation Award

 Irene Grindell

Irene Grindell

The Tower Hamlets Mediation Project wins the Community Mediation Initiative Award at the 2018 National Mediation Awards. 

“Winning the award for the initiative of the year in community mediation at the National Mediation Awards in October 2018 has been the highlight of the THMP. Working with Becca and the volunteers at Reed Smith has been such a pleasure. I am eternally grateful for their support.”

Irene Grindell, THMP Manager
Rebecca Naylor, head of pro bono EMEA at Reed Smith and Irene Grindell, THMP Manager.


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Most frequent questions and answers

Mediation gives you a safe space for difficult conversations.

It is a voluntary process where independent, impartial mediators help people recognise and acknowledge their position in a dispute and work towards resolving the conflict. 

Community mediation is confidential and flexible to the specific needs of all participants. THMP mediators facilitate the process without giving advice or expressing opinions. They work in an empathic and non-judgemental way in an informal setting which puts all parties at ease. 

The process

  • All sessions are currently conducted online using video conferencing. 
  • Mediators initially meet up separately.
  • If both parties agree, a joint online mediation session is arranged. 
  • Parties are encouraged to talk openly and respectfully and acknowledge their differences and recognise common grounds and shared needs. 
  • Mediators explore options with the parties, affirm steps made and encourage new ideas for getting their needs met. 
  • Mediators help the parties to discover their own solution and make choices based on realistic expectations. 

Mediation can help you to sort out in your mind what is ‘your’ best way forward, a bit like coaching. We can help you to talk to your neighbour in a safe way after we have coached you both. 

You can stop the process at absolutely any point. It’s always your call – the ball is in your court. 

If mediation doesn’t work, you have lost nothing as it’s free, but more importantly you will gain confidence in deciding what you want to do next as we help you to make a plan moving forward.

There are no costs involved to anyone at any stage of the mediation process.