Irene Grindell

Irene Grindell

Welcome to our new THMP website

We are delighted and excited to launch our new website.

After speaking with many of our clients and partners across our community, we ventured into a new phase of our Project’s development and decided to redesign our website to reflect the uniqueness of our mission and goals. Our new website will make it easier for our clients to find us and consult our services and will allow us to connect with our community in a more efficient way.

Since the Project’s establishment in 2016, we have been committed to supporting our community in Tower Hamlets and we hope that through our new website, we will be able to reach a wider group of clients across East London, improve our consultation process and provide relevant and up-to-date information on the issues experienced by Tower Hamlets residents.

Our new website has some exciting new features, including easy to navigate interface, blog section, added resources section with visual and clear information on the services provided by THMP, and a new ‘Contact us’ page which provides an easy and direct contact with our founder Irene Grindell.

We will continue to provide comprehensive and effective mediation services, helping to resolve challenging conflicts between neighbours of the borough. Our community mediation service will continue to be completely free, confidential, and available to all Tower Hamlets residents experiencing neighbourhood conflict.

We hope you will enjoy the look and feel of our new website! And please follow us on our social media channels, including LinkedIn, Facebook, Twitter, and YouTube to get the most up-to-date news and updates about our community and services.

We appreciate your support and please do not hesitate to contact our founder Irene Grindell with any questions or queries you might have.

The THMP team


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Welcome to our new THMP website We are delighted and excited to launch our new website. After speaking with many of our clients and partners


Most frequent questions and answers

Mediation gives you a safe space for difficult conversations.

It is a voluntary process where independent, impartial mediators help people recognise and acknowledge their position in a dispute and work towards resolving the conflict. 

Community mediation is confidential and flexible to the specific needs of all participants. THMP mediators facilitate the process without giving advice or expressing opinions. They work in an empathic and non-judgemental way in an informal setting which puts all parties at ease. 

The process

  • All sessions are currently conducted online using video conferencing. 
  • Mediators initially meet up separately.
  • If both parties agree, a joint online mediation session is arranged. 
  • Parties are encouraged to talk openly and respectfully and acknowledge their differences and recognise common grounds and shared needs. 
  • Mediators explore options with the parties, affirm steps made and encourage new ideas for getting their needs met. 
  • Mediators help the parties to discover their own solution and make choices based on realistic expectations. 

Mediation can help you to sort out in your mind what is ‘your’ best way forward, a bit like coaching. We can help you to talk to your neighbour in a safe way after we have coached you both. 

You can stop the process at absolutely any point. It’s always your call – the ball is in your court. 

If mediation doesn’t work, you have lost nothing as it’s free, but more importantly you will gain confidence in deciding what you want to do next as we help you to make a plan moving forward.

There are no costs involved to anyone at any stage of the mediation process.